On October 8th, I picked up my "new to me" 2008 Toyota Tundra. Everyone treated me so well from the time I stepped onto the lot. I live about 400km away from the dealership so specifically chose Vandermeer as they had the vehicle I wanted. When I got my new vehicle home, I realized I had an issue with my tires. I contacted Mike regarding my issue and he forwarded my concern to Justin. Within 2 hours of my original phone call regarding my issue, we had a plan of action and a solution. I couldn't be happier with the service I have received with my purchase and even after. Thank you to everyone for making this process go so well.
Dave & Carol from Cobourg
Carol and I are writing to express our appreciation to you as a Premier Product Advisor. Mike Boot assured us that we would be placed in very capable hands, and he came through with you! Your thorough, personal and delightful mannerism made the delivery of our vehicle a pleasurable experience.
Thank you for making the time to walk us through the multiple features of the Avalon and enjoy it with us. As well, please convey our appreciation to Lisa and Angela for their capable, professional financial management associated with this purchase.
Dave & Carol
Ps Yes it rides like a dream!
Julianna Vendetti from Colborne
Everything was well done and the staff was very friendly. Feeling welcome is very important to me. It is something that is lacking in most businesses today. Thanks for being better.
I took our Matrix for an oil change on Monday and received excellent service. I took our Sienna for an oil change on Tuesday and received more than excellent service! Aaron our service advisor was definitely exceptional. The technician had discovered the belts were showing on several of our tires and Aaron took me out to the service bay and pointed out the problems which we had no idea about. Between he and Liz who was also exceptional, they were able to come up with a used set of tires for our Sienna to get us through until we change to our snows. As we have done with every Toyota which we have always had Toyotas for over 25 years, we keep them until they die which has never been less than 400,000 km. Our Sienna is approaching that end, so not having to buy brand new tires yesterday was fabulous! Dave and I were so impressed with Aaron and Liz. We've been going to Vandermere's since we moved here in 1991 and will definitely continue! Thanks
Karen McNaught from Cobourg
My Toyota is this first car I have purchased from Vandermeer, and I wish I had done it years ago. From purchasing it to servicing it, it has been a great experience. Everyone is very helpful and pleasant to deal with. I look forward to dealing with this dealership for many years to come.
Harvey Gold from Cobourg
After dealing with your organization for 12 years now, I can say that I continue to be impressed.
Your service team is second to none. Friendly, cheerful, outstanding service is obviously their mission.
They always exceed my expectations and my recent service visit was no exception. They got me booked in immediately and finished earlier than estimated. Vandermeer Toyota obviously fosters an environment that allows the staff to perform at their best. As always, it’s a pleasure to deal with them. I am now 75 years of age and have dealt with many dealerships over the years. I can honestly say that none has ever performed at the level of your team.
They deserve to be recognized for their knowledge and dedication to making customers happy.
Keep up the great work.
Tracy from Cobourg
As always....Vandermeer took care of the problem with my new car immediately, and covered the expense. All the more reason why we keep coming back, refer everyone we can, and look forward to putting our son into his first car in a couple years...which will obviously be the toyota brand.
We stopped buying other makes of cars years ago due to the lack of service. Happily we can say we have never had a bad experience at Vandermeer.
I would like to specially thank our sales person Barry Wood for always looking after our best interests, being honest from the get go, never pushy, always smiling and ready to help. Kudos to him!!!
A big thank you to the service dept and mechanics for always being attentive to our needs and taking care of us asap.
Also, a huge thank you to Hank and Marty for treating us fairly when the odd issue has arisen with the vehicles purchased.
Vandermeer Toyota is the place to buy vehicles!!
About 10 years ago, me and my wife came to your dealership to test drive a used Toyota echo. When we arrived it was near closing time . I was having some difficulties with the truck I was driving. When I pulled into the lot I opened the hood to try and fix the issue so we could get home. My wife went in to set up the test drive. Mr. Vandermeer came out to see what I was up to, and I explained my predicament. He instructed me to go on the test drive with my wife and had one of the mechanics pull my truck in the garage and fixed my truck so that I could get home. He did this without expecting anything in return. I call that CUSTOMER SERVICE ! I knew then that this dealership was about more than just making profit. We did not purchase that car but have since bought two new vehicles.
Joanne from Cobourg
Hi Barry, Joanne and myself just wanted to say thank you for your assistance in purchasing her Matrix, the trade in price for her Malibu and purchase price for the Matrix was resonable, you made the whole process stress free with your positive proffesional manner,thanks mate will be back.
Mike Turner from Alberta
I want to thank you sincerely and with deep gratitude for your assistance with the purchase of a Prius C for my parents, Gill & Peter deAuer.
They have expressed to me multiple times what great service and people they experienced in your Dealership.
Coordinating this from Calgary was theoretically difficult, but Derek made it easy and stress-free. Thank you.
Once again thank you and I am thrilled my parents will be servicing at a Dealership where honesty, integrity and family values are paramount.
Having recently been in the market for a new vehicle, I travelled to Vandermeer Toyota where the sales staff and the overall experience was absolutely exceptional - nothing short of exemplary! I dealt with Michael Boot, the sales person, and he was knowledgeable, sincere, and in no way pushy. He answered all my questions and followed up in a timely and professional fashion. The sales manager Derek was equally personable, and made me feel genuinely important and a valued customer. I have nothing but positive comments about this experience, and I would highly recommend this dealership to anyone who is considering purchasing at Toyota. In our present day, it is difficult to find people of this calibre who obviously treat their customers fairly and with such courtesy. Keep up the great work!
Ericka Emond from Cobourg
Always a pleasure coming into Vandermeer Toyota for service or anything really. Friendly staff and quick and efficient service. I'd never buy a car anywhere else. I've been a customer since 2009 and so far purchased 3 vehicles from Vandermeer Toyota. They are great.
Sincerely a happy customer,
Dean Pilgrim from Cobourg
I just wanted to thank yourself, Mike, James, and the rest of your staff. The experience over the past week or so has been fantastic. I have never felt so comfortable dealing with a sales staff in my life. I never felt pressured into anything. Everyone took their time to treat me as a person, and not a commission. Mike answered every question I had and appeared genuinely concerned that the vehicle "fit" me and my needs. James was extremely helpful in helping my wife and I understand the most difficult part of getting a vehicle, the paperwork.
I just wanted to say thanks. I look forward to the further experiences to come with the service staff.
Ruth Charlton from Warkworth
To say I was amazed when I saw my Rav yesterday is a bit of an understatment, and I'm still amazed looking at the Rav this morning and she's running fantastic too! Many thanks to you for sorting out and ordering and arranging everything needed to just about rebuild my vehicle. They were a little hard to see out in the bright sun, but it was amazing to see the before and after shots of just the gas tank. I'm surprised it was still holding gas. Please thank all of the people involved with the mechanical side of things for all the work they did. A special thanks to the detail person. The Rav looks great!
I had a great buying experience with Vandermeer Toyota. Barry was absolutely the most patient salesperson I have ever met. Allowed me time to decide what to do. Allowed me space to try out anything and everything I wanted. Never pressured me and I am enjoying my Toyota Corolla. Had originally went to Vandermeer to try out a used Avalon but in the end bought what I needed not what I wanted. Smart shopping. Everyone there is so nice and friendly. Thanks again for making a difficult decision easier. I will definitely recommend Vandermeer Toyota to my family and friends and I will be a returning customer!
Jim Hill from Cobourg
I bought my first vehicle from Vandermeer Toyota in 1996, since then I’ve bought 5 more. Why; because I work hard for my money and I believe in getting good value out of every dollar I spend. Toyota vehicles give me excellent value coupled with courteous and efficient service from Vandermeer personnel in vehicle selection and post purchase service, need I say more.
Nadia Viznyak from Cobourg
Love the service and personal attention we get at Vandermeer! We refer all family and friends to you and will probably get all our cars from you from now on! Liz, Justin, Aaron and Diane, just to name a few are always amazing with me and my husband and that;s why we keep coming back, plus your honest!!!
David Chambers from Cobourg
You guys are always professional, courteous and very amenable to doing your very best to meet the needs of your customers. That includes accomodating us on the odd occassion when a repair comes up on short notice. On top of all of that, I find the staff friendly and cordial. Keep doing what you are doing. It is the reason that your customers continue coming back year after year. I don't really think of another dealership I would entertain going to for my transportation needs. Many thanks for years of great service!
Dan Besso from Cobourg
Glad I could get my car washed while I test drove a bunch of vehicles last Saturday. Derek as always did an outstanding job and the car was ready the day after I bought it. In fast I could've had it the same day. Excellent dealership that I have dealt with since 1993, almost exclusively for Toyota products!
Colin Bromley from Cobourg
I was delighted with the whole service experience. Diane made sure that I needed to change the spark plugs (more than 196,000 km). Aaron pointed out the advantage of having the injectors cleaned at the same time. The work was done on time and I was asked if the shuttle could come and pick me up to get my car when the service was complete. Way to go!
I think the service at Vandermeer is exceptional. No matter the problem small or large you have shown that customer service is important to you. As a woman on her own who knows very little about cars, your attention to detail, your helpful attitude and the care you have given has been much appreciated. I really cannot thank you enough.
Dennis Anderson from Oshawa
I just wanted to take a moment to say Thank You for your very professional manner regarding the way you have handled my business at Vandermeer Toyota. I appreciated the personal follow up calls and how you made a personal note to remember my needs and concerns, even a year later. I will always be a returning customer and refer Derek, Joe and Justin for sales over any other Toyota dealership in the future. Very happy, 1 year later!
Laura Blair from Brooklin
I purchased a 2013 Rav4 from Vandermeer last week and had a great experience thanks to Barry and James. I love my Rav4 and I couldn't be happier! Thank you again and I will be in to say Hi soon!
Armin Sommer from Whitby
Just wanted to thank you for going out of your way to make the purchase of our 4Runner a great experience. We really appreciate it, Mike!
Jeremy Holden from Cobourg
I am very happy with the care and attention from Justin at Vandermeer Toyota. The used Toyota Camry was my first purchase from Vandermeer and I am pleased with the vehicle. Thank you for being a dealership with integrity.
Todd and Kelly at North Kawartha Tire and Repair, Apsley
Thank you for taking such great care of one of our customers when we referred her to you for recall and warranty work. Your advice, honesty, professionalism and thoughtfulness means a lot. We will surely recommend you again!
Brad Trumper from Port Hope
I had been looking for a Toyota 4Runner for a while and finally I found one that fit the bill and was kept in great condition at Vandermeer. Mike Boot was great to deal with from beginning to end. Mike has a ton of knowledge about the vehicles on the lot seeing he had worked on them for years in a previous roll of a Service Technician. Having a former service technician as a product advisor is great for piece of mind. He was able to tell me everything i wanted to know about t...he engine along with how the service history looked for this 4Runner. He advised me of some tips for the vehicle and let me know about an extended warranty Toyota offered. I got the warranty and the vehicle at a great price. Mike was excellent to deal with, thanks for staying late the couple of nights and fitting me into the schedule! The employees are what make Vandermeer Toyota a great place to purchase a vehicle. Highly recommend Vandermeer Toyota to anyone in the market for a Toyota. Plus, Free car-wash on Saturdays!
Derek and Sarah Halcomb from Whitby
We absolutely love the 4Runner. As of right now (3000km later) we have zero complaints regarding the vehicle. Sarah has gotten used to the additional size and the additional cargo volume has served us well through the summer.
We are also very pleased with our experience dealing with Joe Anderson and the team at Vandermeer. Most people point out that visitng a dealership can be a frustrating and daunting task. Sarah typically is happy to stay away from the process altogether. We are quick to point out that that was not our experience dealing with you. The process was smooth, pressure free and accommodating. We have not and will not hesitate to recommend that our friends and family consider the drive to Cobourg to deal with you. Thanks again.
Sue (Lane) and Graham King
As usual, your service for our Sienna was excellent. I can't compliment the service desk people enough. It is always a pleasure to come in for service and we always feel like we are welcomed as family. Please keep up the good work.
Ella Chambers from Cobourg
Being a customer for over 20 years is enough to let you know that I certainly have had satisfaction, and it has been a good experience. As a single female, I have relied on Hank and Liz to guide me with my purchases and service, with excellent outcome.
Bob from B.G. Roberts Electric Ltd. in Cobourg
First of all thank you for the above and beyond service you afforded me. Your commitment to your company, professionalism, and integrity is beyond approach and greatly appreciated.
Secondly, thank you for the speedy delivery of the RAV 4, as it actually outperforms and exceeds any expectations I had for the car. A very fun and enjoyable vehicle. Once again I want to express my profound gratitude, and please know it will not be forgotten.
Shirley Stark from Port Hope
I am taking this opportunity to say thank you to you & your wonderful staff. I have always believed that in business an exceptional staff reflects exceptional management! Many thanks to all of you for making me feel so welcome in the dealership and safe on the road.
Sabastiano from Kingston.
Barry Wood was the reason I bought from Vandemeer. I had never met Barry before and even though my wife’s family is from Cobourg and have bought many vehicles from this dealership Barry was someone we had never dealt with before. We live in Kingston but I was so displeased with the pricing and dickering that took place there that I went out of my way to deal with Vandemeer and it was so professionally handled that I took the time to come down and buy from them. Barry was amazing and did not play games. We negotiated professionally and he respected my rational for my choice of pricing. As well all his communication was professional and quick. I am very busy and normally chose to do my car shopping by using online tools and via e-mail and Barry excelled at this (most sales associates do not). Best experience I’ve had buying/leasing a vehicle ever and Barry is to be commended.
Toyota Head Office
Dealership Experience/2011 RAV4 Problem Details: You guys down there in Scarborough need to know how very fortunate you are to have a dealer of this calibre in your organisation. I am a long time owner (30 plus years), I drive a 2011 Rav4 (230,000kms). I had a burned out licence plate light bulb. In Cobourg on business I passed this dealership and pulled in to get in replaced. I was welcomed like a was a regular, they dropped what they were doing to look after me, and put in the new bulb; total cost $2.25 cents.
It was all over in less than 15 minutes. Totally impressed. Kudos to the crew at Vandermeer, you are lucky to have them on your team. Best of the Best. I really hope you will forward this email to the President of Toyota Canada. He should know that the dealers are the strength of your brand. I'd also like the folks at Vandermeer to see this. -- John
I just wanted to thank Joe Anderson for his very professional service to me this afternoon. He took a lot of time explaining the financing and helping me to choose the right vehicle for my needs. I will definitely be back to pick one out in the next few days from Joe at your lot. Very courteous staff. See you very soon.
Derek from Brighton
Hello, I have dealt with Vandermeer Toyota for 17 years and they have always been great to me. I wouldn't think of going anywhere else. Always a pleasant experience. Enjoy the holidays and stay safe. Please do not drink and drive. Thank you.
Jim / Karin
To the president of Vandermeer Toyota I would like to thank your staff Mike and Derick and Lisa for the way they handled our purchase of our car. We finally worked a purchase price that I wanted and the car we wanted. Took some work on your part but there will be no problem telling people where we bought this car. Thanks again!
Henrietta from Port Hope
Had a corolla for 9 years loved it , had 190,000klm. on it , only spent $ 250 for repairs. So of course we went back to the same dealership and bought the same make and colour. our old one is being driven by our grandson now. Best car we ever had hope this one will be the as good as the 2005. We did not even consider another vehicle.
William from Newtonville
We bought our 2014 Camry from Vandermeer Toyota in Cobourg and the experience we had was excellent which led us to buy our new Tacoma.
Peter, from Cobourg
I have been very happy with my previous and new purchase. In the past 5 years dealing with my Dealership I have experienced a great staff, very professional and team that is very courteous. My decision on purchasing Toyota's had an influence on other family members. Finally!! I am very impressed by with my 2 purchases and the products that Toyota have been putting out. Happy owner
Stuart, from Brighton
Mike Anderson at Vandmeer Toyota in Cobourg, On was my sales rep and I was impressed with his professionalism and courtesy he showed me during while shopping and finally acquiring my new Rav4. If/when I am in the market for another new vehicle I will most certainly visit Mike first and have already recommended him and his dealership to friends and colleagues.
It's always a pleasure to deal with you and your crew. You do a great job of focusing on your client's specific needs and you consistently deliver great service.
We are really enjoying the new 4Runner - it's a great vehicle for both our city and country lifestyles.
I'd like to take this opportunity to thank all of the wonderful staff at Vandermeer Toyota for the great -and friendly- service I've enjoyed over the years. Now that I own a new Vandermeer-sourced 2015 Tacoma, I feel even more like "family". Barry, Justin, Liz and Lisa -as well as a number of people behind the scenes- all helped me in some way with my latest purchase. I can assure you that I drive my beautiful blue ribbon metallic Tacoma with a huge smile. I'll see you on my first service call one of these days!